FAQ International Patients

What makes Lanka Hospitals stand out from other hospitals in South Asia?

The Lanka Hospitals Corporation PLC is the front runner in private health care in Sri Lanka, serving both local and international patients. It is unique in its position as a leader in healthcare services due to its superior service levels, quality of medical care, affordability and its professional cadre. Lanka Hospitals is honored with the Joint Commission International (JCI) accreditation 6th edition, the world renowned Medical Tourism Certification from the Medical Travel Quality Alliance (MTQUA) and Lanka Hospitals Diagnostics (LHD) the laboratory arm of Lanka Hospitals is the only laboratory chain in Sri Lanka to be accredited by the College of American Pathologists (CAP). This recognition by international awarding bodies sets the bar higher for our staff and our Hospital in providing world class Patient Care Services.

What is medical tourism?

Medical Tourism is a rapidly growing practice of patients traveling across international borders to obtain healthcare. It also refers to the practice of healthcare providers traveling internationally to deliver healthcare.

What services do you provide?

Lanka Hospitals provides In-Patient and Out-Patient services. These Medical Facilities include:

  • Accident & Emergency Services.
  • Cardiothoracic Services.
  • Kidney Care Centre.
  • Fertility Centre.
  • Diagnostic Services.
  • Out Patients Department (OPD).
  • Mother and Baby Care.
  • On Call Medical Consultants (Specialists).
  • General Surgery.
  •  Lanka Hospital Laboratory Services.
  • Nuclear Medicine Department.
  • Dental Clinic.
  • Eye Clinic.
  • Health Check.
  • Cosmetic Centre.
  • Otto-Rhino-Laryngology (ENT).
  • Blood Bank.
  • Parent Crafting.
  • Elderly Care.
  • 24 Hour Pharmacy.

Are the hospital's doctors licensed and credentialed?

Yes. All Lanka Hospitals physicians are board certified practitioners. In addition, many have undergone their specialty training in the USA, Australia or Europe. Lanka Hospital’s process for credentialing requires a formal review of each doctor’s qualifications and track record by the Credentials and the Hospital’s Committee. These reviews take place before a doctor is appointed to the medical staff by Lanka Hospitals.

What type of health insurance does Lanka Hospitals accept?

We accept insurance policies from major international insurance companies all over the world. If you require further information, please contact our Insurance Department via email: insurance@lankahospitals.com

What precautionary measures has Lanka Hospitals taken since the onset of the COVID-19 pandemic?

Lanka Hospitals has enforced strict safety guidelines at the hospital during the COVID-19 pandemic which include social distancing measures at all staff and patient touchpoints, checking the body temperature of all visitors, recording their contact details as well as carrying out hand washing/sanitizing as regular preventive practices prior to entering the hospital.

Whom shall I contact if I develop symptoms of illness in the late hours?

Lanka Hospitals offer a wide range of emergency medical services, all designed to provide you with the best care possible, as quickly as possible, in critical situations – 24 hours a day. At their disposal is a fleet of well-equipped ambulances available for deployment to the entire island. Please contact the emergency hotline on +94 (0)11 5431088/89/1403.

Does your hospital provide airport to hospital pick-up and drop-off services for your patients?

We offer vehicles to accommodate the capacity and requirements of your needs. Our transportation services are chauffeur-driven.

What are the types of medical procedures that tourists usually seek at Lanka Hospitals?

There are a lot of different medical/surgical options for medical tourists. Primarily, medical tourists get elective procedures such as cosmetic surgery, hip and knee replacements, dental procedures, infertility treatments; any procedure that is usually not covered by insurance or has a long waiting time in their home country.

What is the cost-saving at Lanka Hospitals compared to the costs in my country?

The cost savings for medical tourists are tremendous and as a result are one of the more important factors in seeking treatment at Lanka Hospitals. It is important to note that the cost for each individual will vary depending on their need and requirements. Usually, a knee replacement would cost on average of $40,000 in the US. Whereas getting that same procedure done using similar quality parts in Lanka Hospitals would cost only 20% of the quoted price. The costs compared to UK are similarly lower by about 20%. The lower costs are due to favorable currency conversion rates and lower operational cost in Sri Lanka.

What modes of payment do you accept?

We accept the following modes of payment:
Wire Transfer– You can transfer money directly from your bank account to Lanka Hospitals account
Online payment– You can pay online via the Lanka Hospitals website portal
Direct payment– At the hospital, you can pay your bills directly through cash or card
Please Note: We accept all major credit cards like VISA, MASTER Card and AMEX. We also accept payment for in-patient services in foreign currencies.

How is the weather in Sri Lanka?

Sri Lanka is a tropical country, with distinct dry and wet seasons with two monsoons. From May to August monsoon brings rain to the island, while the dry season here lasts from December to March. The Maha monsoon occurs through October to January, bringing rain to the North and East, while the dry season begins from May to September. The North and East are comparatively dry. During the period of October and November, rain can occur in some areas of the island. Colombo and the coastal regions have an average temperature of 27°C to 30°C. In Kandy, the average temperature is 20°C, while Nuwara Eliya has a temperate of 16°C. The sea stays at around 28 to 29°C all year.

When is the best time to travel?

Climatically speaking, the driest (and the best) seasons in Sri Lanka are from December to March for hill country and from April to September to visit the ancient cities. December through March most tourists visit Sri Lanka, to escape winter. July/August is the time of the Kandy Perahera, the 10-day festival honouring the sacred tooth relic of the Buddha, and also the time for the Kataragama festival in the South. Sri Lanka’s climate means that it is always the right beach season.

Whom can I contact for further information regarding International Patient Care Services?

Please contact the International Patient Care Centre, the dedicated specialised unit to provide personalised best medical care for interational patients via email: ipcc@lankahospitals.com or on the International Patient Care Hotline: +94 (0)76 7992716